Jovali Refunds and Returns Policy
Jovali Delivers Free to You!
We currently ship at no cost to your address within the United States.
Your satisfaction is important to us. We gladly refund any unused portion of product within thirty (30) days of your order date. Jovali provides free shipping for any order. The customer is responsible for all return shipping cost.
If you purchased a combo or collection, all products within the special must be returned – partial refunds will not be issued. Once your return has been received and processed, you will receive a full refund on the cost of your purchase.
Please mail to:
14900 Avery Ranch Blvd., C200
Austin, Texas 78717
Returns are processed within 5-7 days of receipt. Refunds on your credit cards can take up to 30 days depending on your bank’s policies.
Refunds must be accompanied with the original or copy of the original packing slip.
*Consumer Warning: Please be aware that if you purchase from an unauthorized person or business, the product(s) may be exposed to heat, diluted, expired or counterfeit. They may not be safe to use or perform as tested and Jovali will not take any responsibility for the purchaser’s dissatisfaction.